NHS
NHS
Colchester Town Centre Practice
39 Saint Botolph's Street, Colchester, CO2 7EA
Mile End Practice
61 Mill Road, Colchester, Essex, CO4 5LE

Coronavirus: Information and Advice

We remain open (31st October 2020)

The Smile Clinic Remains Open - National Lockdown Announcement 31st October 2020.

This weekend Prime Minister Boris Johnson announced a second national lockdown due to the rising number of cases of Covid-19.

The Smile Clinic will still be open. There are no restrictions with regards to medical treatment and you are actively encouraged to keep your appointments. At The Smile Clinic we have all the necessary Personal Protective Equipment (PPE) and will continue to follow our high standards in cross infection control.

What next?

Please continue to attend your appointments. We have excellent infection control procedures along with a robust triaging policy to ensure the safety of both patients and staff.

If you are worried about your attendance please contact us to discuss your concerns and we can always postpone your treatment till a later date.

We continue to recommend that patients in the high-risk category delay non-essential treatment until further guidance has been given by the relevant authorities.

When you arrive:

We advise that you wear a mask at all times while inside the dental practice and only remove your mask at the request of the dental professional. We will continue to check your temperature and if this is above 37.8C, you will be advised to rebook your treatment and to follow government guidelines. Please do not arrive more than 5 minutes early for an appointment due to social distancing guidelines.

As you enter the building you will need to use the alcohol disinfectant rub to disinfectant your hands.

The treatment rooms will be prepared prior to your appointment with all surfaces disinfected after each patient. The air purification/exchange units will continue to be used throughout the day in each surgery. We have sourced PPE and unlike the start of the Pandemic (March 2020 in the UK), there is no shortage.

Please do not be concerned as we continue to maintain high standards of cross infection control.

Stay safe and please contact us if you have any questions.

Introducing our New Patient Journey

The dentists will assess and discuss any treatments that need to be done quickly to avoid any future problems.

Our practice will be opening on that day but we just wanted to be clear that this may not be business as usual. The treatments you are offered may be different to those you received before, depending on staff and equipment available. It will take some time before services return to what you previously experienced as normal. Please be patient.

Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.

Infection control has always been a top priority for our practice, and you may have seen this during your visits to our surgery. Our infection control processes are made so that when youreceive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our practice follows infection control guidelines made by the governing bodies. We are up to date on new guidance that has been issued. We do this to make sure that our infection control procedures are current and adhere to recommendations.

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

  • Our practice will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again at your appointment
  • We have hand sanitiser that we will ask you to use when you enter the practice. You will also find some in the reception area and other places in the practice for you to useas needed.
  • We no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect
  • Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.

We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

How you can help:

  • With the exception of children and patients with carers, patients should come alone
  • A distance of at least 2 metres must be observed if another patient is present in the dental practice
  • Payment should be made by card where possible
  • Staff will not shake your hand
  • If you show symptoms following appointment booking, you should contact the practice by phone
  • Please do not arrive early to the practice. If necessary, you should wait outside the practice
  • Please do not arrive without an appointment
  • Patients should come wearing a mask if possible or be prepared to wear one.
Take care,
The Smile Clinic Team

 


 

Video Chat with Dr Prashar

If you have any questions relating to Dental Implants or Invisalign Treatment and would like a FREE consultation, Dr Prashar is taking video calls.

Please call the practice on 01206 767471, to request a video chat appointment with Dr Prashar.

Note: We use the ZOOM online video tool.

FIND OUT MORE

dentist video chat in Colchester, Essex

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